Client Service Support Rep

Founded in 1937, Advancial is one of the nation’s longest‑standing credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions.

We work hard, we have fun, and we show up every day ready to support each other and the members we serve.

As a Member Service Representative, you will be responsible for handling a variety of financial transactions, including opening new memberships, deposits, withdrawals, loan payments, and account inquiries, while also identifying opportunities to deepen customer relationships and meet their financial needs.

Acquire and grow membership through proactive sales and service that support members’ financial well‑being, consistently meeting expectations for product penetration and monthly performance results.

Perform high‑quality member service across all channels by applying product and procedural expertise to resolve issues, strengthen loyalty, and ensure an exceptional member experience.

Manage operational and compliance risk by adhering to Advancial policies, supporting efficient daily branch operations, and maintaining accuracy in all account and transaction records.

Maintain proficiency with required systems and software, prioritize multiple responsibilities in a fast‑paced environment, and ensure reliable operational coverage by working a minimum of two Saturday shifts per month and assisting with branch opening and closing as needed.

High School diploma or equivalent; with three months related experience and/or training; This position pays $16–$19 per hour, with the exact rate determined by your experience and education.

A quick phone screen to get to know you

• Short assessments to help us learn more about your strengths and work style
• Advancial is a place where careers grow, communities thrive, and your work truly matters. We provide comprehensive healthcare, life insurance, and 401(k) benefits—but that’s just the beginning.

Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation. You can also recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO—free for you and your loved ones, with only taxes to cover.

Retire with Confidence: We contribute to your 401(k) to help you build a secure financial future.

Advancial Federal Credit Union is an Equal Opportunity Employer, including veterans and individuals with disabilities. Visit the Office of Federal Contract Compliance Programs website for more information.