Head of Client Support Services

Exciting Opportunity: Join Our Team as a Tree Service Manager!

Schedule: Monday - Friday, some Saturdays* willbe required. Sundays only during Emergency Work.

Required: 5 years of Tree management experience.

At ABC Home & Commercial Services, we're more than just a company; With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families.

As ABC's Tree Service Manager, you will supervise and coordinate the activities of Tree Trimming Specialists Crews. Ensures customer satisfaction by making sure that the service contract is followed, and services are completed accordingly. A Service Manager can make a difference in his employees' productivity and employment satisfaction by guiding them and providing support that will help develop the full professional potential of every individual employee.

Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

Previous Tree Service experience required. ISA Certified Tree Worker certification is desired, but if not currently held, this position encourages the employee to receive this certification within 1 year of holding the position.

Demonstrates patience and understanding in resolving customer concerns, even in challenging situations

Must be able to communicate with members at all levels of the organization and customers.

Bilingual (English/Spanish) or basic conversational Spanish is required.

Detail oriented with the ability to organize department workflow and create solutions for production and administrative problems.

Ability to use and navigate electronic devices such as a tablet/phone, laptop etc.

Computer skills: basic knowledge of email processes and google office programs.

Ability to stand and walk for long periods of time in extreme temperatures including outdoors.

Some in-state travel may be required.

Comprehensive benefits package including health, dental, vision, and life insurance.

• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees, and family members.
• Wellness program including a gym membership and a company vehicle with gas card.

Must have complete knowledge of how to perform the primary responsibilities of the Tree Specialist job.

Conduct weekly tree meetings with the tree crews to train, make recommendations on improving operations, set goals, plan and coordinates workflow to achieve the goals set by the company and the department.

Plans and recommends solutions to resolve persistent tree trimming problems.

Coaches employees and plays an important part in the specialist's development, coaching, and training. Ensures all Evolve log sheets for all employees are clear of mistakes and submits to payroll for process.

Reviews crew schedules daily and makes adjustments as necessary.

Effectively manages employee conflict, resolves work problems, or assists employees in solving work problems. Escalates the matter to upper Management or HR for employee resolution when necessary.

Takes inventory and plans for future demand and replacement of equipment.

Remains knowledgeable regarding company policies and procedures and communicates these to employees. Trains on and supports employees in all safety regulations.

Responsible for reporting unusual or extraordinary circumstances regarding the property of our customers.

Responsible for maintaining the required proper uniform and always ensuring a professional appearance and attitude for all service personnel.

Become familiar with customer expectations and service contracts.

Explains in clear terms the process of services proposed including the length and timeline for expected results to tree crews and customers.

Ability to provide excellent customer care by phone and in person and to answer questions in relation to the services provided.

Identifies and reports to the Division Manager any damage to the customer's property immediately.

Informs Manager and office staff of all resets, skipped services or work not completed daily.

Always uses personal protective equipment as is required by safety standards and for prevention purposes.

Run the day-to-day operations for Tree Department.

Communicates directly with Sales Arborist to provide QC's and QAs for customer follow-ups.

Keep the Tree cage clean, organized and maintain inventory.

Notify the mechanics through Maintain X App. When equipment needs to be repaired. Conduct weekly truck inspections and Monthly Truck Tool Inventory.

Are you ready to dive into a rewarding career with ABC Home & Commercial Services? we're a vibrant family, and we're seeking a dedicated Tree Service Manager to join our team in Austin, TX. If you're passionate about overseeing Tree maintenance, thrive on providing exceptional customer service, and want to elevate your career, we want to hear from you!

Please note that if an offer is extended , we conduct the following pre-employment screenings: drug screen, physical exam, physical performance evaluation (PPE), E-Verify (I-9), comprehensive criminal background check, and a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of application. Because of our commercial auto insurance requirements, candidates must have a minimum of five consecutive (current and most recent) years of verifiable good driving history. As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.