Customer Service Officers

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. View our Purpose, Inclusion and Citizenship Report ( .

¹Fortune 500, published June 2024, data as of December 2023. Do you enjoy customer service? This critical role is part of the unique home office branch team dedicated to helping Edward Jones associates and their families achieve their long-term financial goals by understanding their needs and implementing tailored solutions. This valued partner will support a multi FA branch in delivering client service excellence using your unique experiences and background. Instead of working in an individual branch, this role works at our Headquarters location with 20 other peers in the office. We have a very collaborative environment as we work together onsite Monday through Friday 8 am - 5 PM.

The Client Service Specialist will support a growing, high-volume branch. The branch currently serves 6,300 households across 15,400 accounts with $2.1 billion in Assets Under Care.

The CSS enhances service capacity, improves client experience, and supports continued growth by providing coverage across all 10 Financial Advisors' books of business and 11 Client Service Specialists.

Preferred bachelor's degree or equivalent combination of education and experience; proficiency with Microsoft Office and other business applications required.

Deliver exceptional client service while building strong relationships and partnering closely with Financial Advisors to support client needs.

Apply critical thinking, attention to detail, and sound judgment to resolve issues and ensure a high-quality client experience.

Quickly learn and apply new processes, systems, regulatory requirements, and industry knowledge.

Support business growth and operational excellence by contributing to new initiatives, projects, and process improvements.

Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

At Edward Jones, we are building a place where everyone feels like they belong. Insights & Information Blog Postings about Edward Jones (

Insights & Information Blog Postings about Edward Jones (

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program.