Head of Programme Management

Program Coordinator

Hybrid (On-Site and Remote mix) Location: Durham, NC, US, 27710 Personnel Area: MEDICAL CENTER

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Join a collaborative team dedicated to advancing clinical education through simulation-based learning. The Clinical Skills Program (CSP) is an educational and assessment resource that supports the curriculum of the Duke University School of Medicine and other Duke Health Sciences programs. The Clinical Skills Program Coordinator provides administrative, operational, and technical leadership to support the successful planning, implementation, and evaluation of simulated clinical education activities. This position serves as a liaison among faculty, staff, learners, and Simulated Patients while coordinating complex educational events, supporting educational technology platforms, and ensuring the delivery of high-quality simulation experiences.

Work Arrangement – Hybrid DEPARTMENTAL PREFERENCES Experience working in a Standardized Patient or healthcare simulation program. Experience administering educational technology platforms such as Elevate LearningSpace or similar simulation management systems. Experience training or supervising personnel, actors, volunteers, or standardized patients. Bachelor's degree in education, healthcare, communications, business administration, information technology, theater, or a related field, or an equivalent combination of education and relevant experience. Experience coordinating projects, educational programs, events, or administrative operations requiring significant organization and attention to detail. Demonstrated proficiency using database systems, Microsoft Office, and other technology platforms.

MINIMUM QUALIFICATIONS Education - Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program. Experience - Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. Required Knowledge, Skills, and Abilities Excellent organizational, project management, and time management skills. Ability to manage multiple priorities while maintaining exceptional attention to detail. Ability to quickly learn and effectively utilize new technologies and software systems. Strong customer service orientation and commitment to high-quality educational experiences. Ability to maintain confidentiality and exercise professionalism when working with faculty, learners, and Simulated Patients.

Additional Requirements Occasional early morning, evening, and weekend hours are required to support educational programming and assessment activities. This position may require prolonged standing, movement between simulation rooms, and occasional lifting or transport of educational materials and equipment.

Work Performed Educational Event Coordination and Implementation Develop and maintain collaborative relationships with faculty, staff, and administrators across Duke Health Sciences programs. Coordinate logistical aspects of simulated patient educational and assessment activities from planning through completion. Partner with faculty to develop and implement new simulation-based educational initiatives that support curricular objectives. Coordinate educational events within the Clinical Skills Lab and other instructional settings, including student orientation, event implementation, proctoring, and technical support. Support research initiatives, scholarly activities, and educational program evaluation.

Simulated Patient Program Operations Supervise Simulated Patients during educational and assessment activities to ensure accurate case portrayal and consistent performance. Evaluate SP performance and provide coaching to improve role portrayal, learner assessment, written and verbal feedback, and professionalism. Collaborate with the Training Coordinator to develop and deliver SP training programs, workshops, and continuing education. Maintain accurate payroll documentation for SP activities, including approval of biweekly timecards and preparation of individualized payroll summaries. Promote program standards for quality assurance, consistency, and professionalism across all SP activities.

Educational Technology and Systems Management Serve as a primary administrator for the Clinical Skills Program's educational technology platforms, including LearningSpace and the Standardized Patient Management System (SPMS). Configure and manage LearningSpace events, including learner scheduling, user groups, automated communications, recordings, assessments, and reporting. Maintain user accounts, permissions, and security for students, faculty, staff, and external participants. Develop user guides, training materials, and documentation; provide technical support and training to faculty, staff, and learners. Serve as the program liaison with software vendors and Medical Education Information Technology (MedEd IT), managing support requests, troubleshooting system issues, and coordinating software enhancements. Coordinate technical support for virtual simulation and telehealth activities, including assisting Simulated Patients with remote technology setup. Collaborate with program leadership to establish and maintain policies related to data management, security, and technology utilization.

Other Responsibilities (10%) Serve as a Simulated Patient when needed, including case portrayal, physical examination demonstrations, learner assessment, and communication skills feedback. Participate in departmental initiatives, special projects, and other duties as assigned.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $45,661.00 to USD $73,140.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. phone: View phone number on click.appcast.io).