Head of Business Operations - Remote

Position Title: National Director of Operations Salary: 175,000-180,000
Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! The National Director of Operations is a pivotal leadership role responsible for overseeing all strategic operations across multiple locations. Reporting directly to VP of Hospitality,the Director will supervise and guide the site operational teams to ensure seamless execution of operational strategies. This includes monitoring ongoing operations, selectively negotiating as necessary, and ensuring the highest levels of client and customer satisfaction, account retention, and employee relations. The National Director of Operations will also play a key role in achieving and formulating future business growth plans.
In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform high-quality work within established deadlines with the ability to work both independently and as part of a team.
• Develop and implement strategic plans to optimize operational efficiency and achieve organizational goals across all sites.

Oversee the across account's operations, including management of on site leadership
Implement best practices and standards to optimize productivity, quality, and customer satisfaction across all service areas.
Maintains and supports client satisfaction at a level that ensures account retention.
Ensures that all employees demonstrate an Spontaneous hospitality toward customers and clients.
Assist in developing and/or monitoring unit business plan and reporting to clients as needed.
Implement and monitor operational processes, policies, and procedures to ensure compliance with regulatory standards and deliver exceptional customer experiences.
Responsible for implantation and effectiveness of programs in each site
Recognizes the importance of effective leadership in meeting and targets set forth in the account’s performance plan.
Develop, monitor, and manage budgets in collaboration with site DOOs, ensuring financial targets are met while maintaining
Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees.
Visit each siteand selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs
Maintain detailed operational documentation, including procedures, policies, and best practices
Collect and analyze operational metrics to track performance and identify areas for improvement.
Prepare and deliver leadership presentations on operational performance and strategic initiatives.
Operational Leadership and Safety Management:
Provide guidance, mentorship, and direction to Director of Operations (DOOs) at each site, fostering a culture of excellence and accountability.
Quality Control: Ensure the highest standards of quality, sanitation, and food safety are always maintainedacross all service areas.
Emergency Coverage: Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions following the client's culture, Health Department regulations, and Compass Standards.
Responsible for productivity and staffing that is appropriate to the account(s).
Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels.
Responsible for selection of management personnel, as required.
In conjunction with human resources develops the region's training plan for management employees and ensures its successful implementation.
Process Improvement: Develop and implement plans and processes to improve operational efficiencies, streamline workflows, and enhance the overall efficiency of the operation.
Customer Satisfaction: Financial Performance: Optimize financial performance through budget management, cost control, and revenue generation strategies.
Research and evaluate innovative technologies that can be applied to improve operations and enhance the customer experience.
Compliance:
Ensure strict adherence to company guidelines, program standards, and account-specific Key Performance Indicators (KPIs).
Regulatory Compliance: Stay informed about and adhere to Health Department regulations and other relevant legal and regulatory standards.
Contribute to the development and implementation of National account program standards and strategic initiatives.
Regional Account Sites: Be prepared to travel up to 20% of the time to regional account sites, as needed, to provide hands-on leadership and support to ensure consistent operational excellence.
Multi-Site Leadership: Provide leadership support to additional site locations, including sister companies or sub-contracted entities within the account portfolio.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred.
• Experience: Previous hotelrelated experience, progressive management experience in food and beverage operations, minimum of 8 years supervisory experience.
• Demonstrated ability to make decisions and solve problems with minimal guidance, balancing the needs of the customer and Compass Group for positive outcomes.
• Executive-level presence with effective written and verbal communication skills.
• Has a computer skill with a working knowledge of Microsoft Word, Excel and Power Point.
• Strong passion for great food.
• General culinary knowledge of basic kitchen practices, protocols and procedures.

Bon Appetit is a member of Compass Group USA.
Medical
Dental
Life Insurance/ AD
Disability Insurance
Retirement Plan
Holiday Time Off (varies by site/state)
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis.