Customer Service Officers

Job Description Gary Mathews Motors Inc. is seeking a dedicated and customer-focused Service Advisor to join our team in Clarksville, TN. The ideal candidate will serve as the key point of contact between customers and our automotive service department, ensuring outstanding service and seamless communication throughout the repair process. This role requires excellent interpersonal skills, attention to detail, and a passion for delivering exceptional customer experiences.

Greet customers promptly and professionally, assessing their vehicle service needs.

Coordinate vehicle service appointments and communicate status updates to customers.

Liaise between technicians and customers to ensure smooth workflow and customer satisfaction.

Record and process service orders, payments, and customer information accurately.

Handle customer inquiries and resolve any service-related issues or concerns.

Previous experience in automotive service advising or a related customer service role is preferred.

Basic knowledge of automotive repair terminology is a plus.

Professional and courteous demeanor with a customer-first attitude.

Medical, dental, vision, life insurance and short-term disability offered

• Location convenient to residents in Clarksville, TN.
• About the Company Gary Mathews Motors is a trusted name in the automotive industry, committed to providing quality service and customer satisfaction. Located in Clarksville, TN, we pride ourselves on our skilled team and customer-first approach. Join us and become part of a company that values integrity, professionalism, and continuous improvement.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.