Head of Project Management

Callouts:
- This role is hybrid ( Tues- Thursday in office) in Louisville, KY - Broadway Office Complex

Position Overview
We are seeking a detail-oriented Project Manager to plan, coordinate, and execute cross-functional projects within our Customer Service line of business. This role focuses on operational and business projects (not IT/software delivery) and must ensure initiatives are completed on time and within scope.
The ideal candidate is highly organized, communicates effectively with stakeholders, and can manage multiple priorities in a fast-paced environment, regulatory environment with limited oversight.
This position is expected to continue for at least two years.

Key Responsibilities

• Lead end-to-end project execution from initiation through closeout
• Develop project plans and timelines
• Coordinate cross-functional teams (operations, IT, supply chain, legal, corporate communications, etc.)
• Track project progress and proactively address risks, issues, and delays
• Facilitate regular project meetings and provide status updates to stakeholders
• Ensure deliverables meet quality standards and business objectives
• Manage vendor relationships and external partners when applicable
• Maintain project documentation, reporting, and compliance requirements
• Identify process improvement opportunities and implement best practices
• All other duties as assigned by manager

Required Qualifications

• Bachelor's degree
• 5+ years of project management or coordination experience (non-IT)
• Proven ability to manage multiple projects simultaneously
• Strong organizational, problem-solving, and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), Microsoft Outlook, and Microsoft Teams; familiarity with project tools (e.g., MS Project, Lucidchart, or similar) and Microsoft Copilot

Preferred Qualifications

• Bachelor's degree in business, construction management, operations, or related field
• Experience in utilities and customer service teams
• Familiarity with contract development
• Project Manager Professional (PMP), Certified Associate in Project Management (CAPM), or similar certification (not required but a plus)
• Master of Project Management (MPM), Master in Business Administration (MBA), or related master degrees (not required but a plus)

Key Competencies

• Project planning & execution
• Stakeholder communication
• Risk management and opportunity identification
• Attention to detail
• Adaptability and prioritization
• Team coordination and leadership (without direct authority)

Working Conditions

• Standard business hours with flexibility depending on project needs
• Laptop, software, office space, and office supplies will be provided

*This is NOT a driving role*
KY Contractor