Veterinary Front Desk Receptionist, evenings

WellHaven Pet Health Receptionist

WellHaven Pet Health is built on a foundation of "Well People, Well Pets, Well Practice, and Well Community" it's the heart of everything we do. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!

As the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client's experience. Receptionists play a key role in driving our veterinary business forward by saying "YES" to pets and booking client appointments.

Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.

Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services. Administer essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.

Facilitate client education and utilization of client-facing online pharmacy.

Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency.

Maintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care.

Work closely with the veterinary team to streamline patient flow and enhance the client's experience, converting inquiries into scheduled appointments.

Ensure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions.

Customer Service Delivery:

Proactively resolve customer complaints, ensuring each client feels heard and valued, resulting in continued trust and repeat visits.

Adhere to OSHA standards and regulations as outlined in company policies to maintain a safe and compliant working environment.

Learn basic veterinary technical skills, such as animal restraint and lab duties, to enhance client service and support the smooth flow of calls and appointments.

Convert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.

Learn new computer software systems (PIMs, scheduling, etc.) Handling dogs, cats, and exotic animals.

Typing 40+ wpm (keyboard).

Basic MS Office products (Word, Excel) and email systems.

A strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking.

Excellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits.

High School Diploma or equivalent.

• 1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.
• 1+ years of experience working with computers (typing, email, other software).
• Veterinary experience a plus, but not required.

Reception position performed onsite at our hospital or offsite event locations. Remote work is not available.

Hospital environment includes pet-related sounds, smells, and space constraints.

Flexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays.

Ability to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching.

Equal Opportunity Employer Commitment to Diversity

WellHaven is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We comply with all applicable federal, state, and local laws prohibiting discrimination and provide reasonable accommodation for qualified employees with disabilities.

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