Front Desk Receptionist - Part Time/FLEX

Job Description

Job Description

FellowshipLIFE is more than a workplace. Every day, our teams across our Life Plan Communities in New Jersey come together with a shared purpose: to serve others with compassion, excellence, and a genuine spirit of hospitality. Whether your role is in healthcare, hospitality, operations, administration, or support services what you do truly matters. Each team member helps create an environment where everyone feels valued, supported, and encouraged to grow.

As a mission-driven organization, FellowshipLIFE is committed not only to enriching the lives of older adults and those we serve, but also to helping our team members thrive. We believe in creating opportunities for growth, supporting career development, and recognizing the unique strengths each person brings. Here, you’re encouraged to learn, advance, and build a future you’re proud of all while being part of a team that truly values you and your contributions.

We are seeking a polished, professional, and service-driven Front Desk Concierge to serve as the first point of contact for residents, team members, and vendors.

This role is ideal for someone who understands the importance of first impressions, and is passionate about hospitality and guest care.

Position Overview

As a Front Desk Concierge, you will be responsible for warmly greeting guests, ensuring a seamless guest journey, and upholding the pristine presentation of our luxury environment. You will play a key role in delivering an exceptional experience from arrival to departure.

Key Responsibilities

Guest Experience & Hospitality

Greet guests warmly and professionally upon arrival

Provide a high-touch, luxury-level customer service experience

Escort guests as needed and ensure comfort throughout their visit

Handle guest inquiries with confidence and professionalism

Resolve minor concerns promptly and escalate issues appropriately

Front Desk Operations

Manage appointment scheduling, confirmations, and modifications

Answer phones and respond to emails in a timely and polished manner

Process payments, gift card transactions, and retail purchases

Maintain accurate client records and notes

Balance the register and complete end-of-day reporting when closing

Environment & Presentation

Ensure the reception area, retail displays, and common areas remain immaculate

Perform light daily upkeep to maintain luxury presentation standards

Monitor spa and salon spaces throughout the day

Contact housekeeping promptly if significant cleaning or maintenance issues arise

Support overall ambiance including lighting, music, and cleanliness standards

Communicate effectively with spa and salon service providers

Support promotional initiatives and special events

Uphold confidentiality and professionalism at all times

Qualifications

Previous front desk hospitality experience

Strong customer service and communication skills

Professional appearance and demeanor

Organized, detail-oriented, and proactive

Comfortable multitasking in a fast-paced yet serene environment

Reliable, punctual, and trustworthy

Ability to open and/or close the facility independently

What We Offer

Opportunity to work in a luxury wellness environment

Team recognition programs

Anniversary and holiday awards

Supportive leadership and professional growth opportunities

Flexible part-time scheduling

If you are passionate about hospitality, excellence, and creating memorable guest experiences, we invite you to apply and become part of the Friends Village team.