Head of Service Management

STYL Residential is looking to hire a Service Manager to apply outstanding leadership and technical skill at our community in Lowell, MA.

About Us STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product and experience.

Service Managers are accountable for a team of Technicians and the maintenance and administrative operations of the property. The Service Manager responsibilities include fixing and troubleshooting equipment, completing unit turns, and assisting the community and your team in maintaining the highest standard of customer service.

Essential Job Functions Ensure all service requests and repairs are made correctly and in a timely manner

Vendor management and other duties

Perform routine maintenance and inspections of equipment

Monitor inventory of parts and supplies are at appropriate levels

Ensure adherence to the company's safety and hazard communications programs, policies, and procedures

Maintain superior customer service with residents

Communicate effectively and professionally with residents, fellow associates, vendors, and supervisors

Responsible for the training and development of property technicians on all property systems

Ensure all building emergencies are handled in a timely manner

Attend and participate in technical training programs to maintain personal skill level

Education and Experience 5 or more years of experience in maintenance service for residential communities, other building maintenance or related trade is required

Use of general maintenance equipment is required, including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents

Ability to respond to on-call, after-hour emergency service; on-call staff required to live within a minimum distance to the community for efficient response time

Ability to manage maintenance operations using property management software

ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit

We offer training and development, robust employee benefits, 401k contribution and matching, flexible spending program for transit, medical, dependent care and parking.

Maternity and paternity leave, PTO & holidays, we offer a clear path for career advancement with a portfolio that continues to grow nationwide.

We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.