Immediate Need - Front Desk Receptionist

This position is responsible for providing general administrative and customer service support for City Hall operations, including primary administrative support to the Human Resources and Risk Management Department.

Answers multi-line phone switchboard; Identifies sensitive issues and brings them to the immediate attention of director/management. drafts routine responses and directs inquiries made in person, email or by telephone to appropriate individuals for response. Types, completes data entry, reviews, processes paperwork, maintains logs/directories, creates forms, scans and makes photocopies of various documents. Assists in updating the City's website and intranet; Orders and maintains operating supplies, reconciling billing and codes invoices for processing.

Researches, compiles, organizes, and analyzes data for special projects or reports as assigned.

Assists with screening applications for minimum qualification on selected position requisitions.

Assists with scheduling of applicants for interviews, backgrounds, physicals, and drug testing.

Assists with bulk mailings utilizing Microsoft mail merge functionality for communications and envelopes/labels.

Performs special projects as assigned

May translate communications or documents as needed.

High school diploma or GED.

Two years of administrative support experience, including with Microsoft Office.

Previous municipal government and/or human resources experience is desirable.

Experience with human capital management systems/HRIS, including UKG and Neogov is desirable.

Experience using a multi-line phone system, including complex functionality is preferred.

Bi-lingual English/Spanish skills preferred.

Knowledge of computers and job-related software programs.

Knowledge of customer service principles and practices.

Knowledge of City and department policies and procedures.

Skill in providing high level of quality customer service to a diverse client base.

Skill in the use of such office equipment as a computer, applicable computer software, scanner, label maker, camera, and copier.

Skill in listening well and communicating effectively verbally and in writing with various audiences.

Skill in accurately entering and maintaining data.

Ability to achieve timeliness, completeness and assuring proper quality control.

Ability to adapt to interruptions, equipment failures, unusual demands or changing priorities.

Ability to maintain appropriate keyboard skills necessary for successful job performance.

Ability to listen well and communicate effectively verbally and in writing with various audiences.

The Human Resources and Risk Management Director or designee assigns work in terms of somewhat general instructions. Others may provide functional supervision. Guidelines include City and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

The purpose of this position is to provide reception and administrative support for Administrative Departments/Divisions, including, but not limited to City Manager's Office, City Clerk's Office, Communications, IT, and Human Resources and Risk Management which contributes to the complexity of the position.

The work consists of varied customer service duties, including working with a diverse client-base and interacting with customers that may be experiencing stressful events/situations.Frequent interruptions, managing unusual demands and call volume, receiving sensitive information, maintaining confidentiality, interpreting and explaining policies/procedures, and managing changing priorities, contribute to the complexity of the position.

The purpose of this position is to provide customer service and clerical support for the operations of the department.Successful performance contributes to the efficiency and effectiveness of those operations.

The employee is required to have close visual acuity.

The work is typically performed in an office.

These are intended only as illustrations of various types of work performed.