Head Of Property Management Operations

As Operations Director, you own the most critical part of the business: the stay itself. Sales signs owners, marketing drives demand, but if Operations doesn't deliver, the business stalls. in turn driving the reviews, retention, and unit economics that fuel everything else.
You'll serve on the Renjoy Leadership Team alongside our co-founders and functional heads of departments, helping shape the direction of the company as we scale.
Our Core Values We hire, fire, and promote based on these behaviors:
Make It Better : You build a better Operations playbook every day
Ensure Operational Readiness: You own the operating rhythm that ensures every property is guest-ready before check-in — 100% deep clean compliance and functional amenities, with scalable playbooks.
# Drive Operational Efficiency: You protect ≥ 20% gross margins, use data to eliminate waste, and retain ≥ 80% of team members by building a culture of excellence.

You don't manage from a desk — you walk properties, ride along with techs, and know your housekeepers by name. You don't just fight fires — you figure out why they started. You use data to find patterns, build processes to prevent recurrence, and hold your team accountable to measurable outcomes.
You manage tasks, not outcomes. You see field teams as interchangeable labor. Location: Must live in or be willing to relocate to the Colorado Springs area. This role is on-site and requires some travel. You will serve on the Renjoy Leadership team.
Experience: 5+ years leading multi-site operations in hospitality, property management, or a service-intensive industry. Vacation rental, hotel operations, or property management experience strongly preferred.
Leadership: Proven track record building and retaining teams of 20+ people, including managing managers. Technical Proficiency: Comfortable building workflows, implementing task management systems, and using AI as a daily force multiplier. You use data to make decisions. You can build or describe automations to drive quality and efficiency.
Performance Bonus : Up to 15% of base salary, directly tied to results
Flexible Paid Time Off