Head of Operations Management (m/w/d)

McWilliams — Operations Manager, Livingston, TX

Operations Manager — Livingston, TX

McWilliams is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and Plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience — this is your opportunity to run a branch like it's your own.

You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and Plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.

Key Responsibilities

Oversee day-to-day operations of HVAC and Plumbing teams to ensure timely project completion and service calls

Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives

Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8

Monitor job schedules, labor costs, and resource allocation to drive optimal performance

Manage budgets, expenses, and overall financial performance of the department

Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins

Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations

Ensure high-quality service delivery that meets or exceeds customer expectations

Implement quality control measures to maintain industry standards and protect the company's reputation

Oversee and ensure proper use of field service platforms such as ServiceTitan

Serve as the primary operational leader and point person for the branch

What We're Looking For

Five (5)+ years of progressive leadership experience in residential HVAC and/or Plumbing

Strong understanding of service, installation, sales, and operational best practices

Demonstrated success managing P&L in a residential service environment

Ability to balance strategic thinking with hands‑on execution

Highly organized with strong operational discipline

Strong communicator who can motivate teams and hold them accountable

Experience leading through growth and change preferred

Compensation & Benefits

Competitive base salary

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Leadership development and growth opportunities within a growing platform

If you're ready to build teams, drive results, and lead a branch to the next level — we're ready to talk.

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