Head of Programme Management

Program Manager
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.
When you join the team as a Program Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process of getting access to their complex medication. Accountable for management of client service request queue (Both completion and work in progress)
Responsible for the implementation and on-going management of client-specific business rules
Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives

Monitors and provides weekly updates on items impacting program financial forecast
Works proactively with Human Resources to develop a steady pipeline of candidates
Drives training, development and retention of team

Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions
Bachelor's degree is strongly preferred; Previous personnel/team management experience is required, experience managing managers is a plus

• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• Bi-lingual in English and Spanish is a plus

Demonstrate critical thinking and complex problem-solving skills while managing operational challenges
Able to engage and motivate a team by working with them directly or through the Program Supervisors (if applicable)
You are tech savvy meaning you have exceptional ability to understand complex platforms, data and technical language
You are analytical and you find joy in drawing actionable insights from program data and analytics
You are in tune with your emotional intelligence (ability to recognize emotions and their effects)
Able to manage disruptive impulses and handle potentially stressful interactions
Able to manage a large team that may include multiple Supervisors
You are a skilled multi-tasker where you can successfully manage multiple competing priorities
Accepts accountability for personal and team performance; Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
We approach our customers' challenges with empathetic hearts, which organically fuels our internal culture of caring. We firmly believe collaboration among team members with varied pasts and perspectives generates more incisive and deeper insights that better serve our employees and our communities.