Free People Key Holder (Full Time)

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Brand Experience

Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer

Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness

Utilizes technology to be well‑informed on events and special offers in store and online to enhance the customer experience with an omni perspective

Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales

Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram

Visual & Business Operations

Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance

Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement’s visual and display standards; ensures omni‑channel orders are processed timely and accurately

Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

contributes to sharing information with the team and actively participates in daily meetings and chats

Passion for FP Movement and/or connection to the local fitness community

Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Eagerness to learn and grow within the brand

Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. To ensure compliance with our non‑discrimination and anti‑harassment policies, we offer anti‑harassment training to managers and employees.

Please also note, if a full‑time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

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