Head of Health Care Operations

Beth Israel Lahey Health and Mount Auburn Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Mission, Vision & Values | Mount Auburn Hospital.

The Director of Practice Operations provides strategic and operational leadership for assigned physician practices within Mount Auburn Professional Services (MAPS). Reporting to the Executive Director of MAPS, this position is responsible for ensuring efficient practice operations, financial stewardship, regulatory compliance, and continuous performance improvement. The Director serves as a key liaison between physicians, advanced practice providers, practice leadership, and administrative departments while leading initiatives that support organizational growth, patient experience, quality outcomes, and operational excellence.

implement initiatives to achieve financial and operational performance targets.

Recruit, mentor, develop, and evaluate Practice Managers and other administrative leaders to promote engagement and high performance.

Develop, implement, and monitor departmental policies, procedures, and operational standards to ensure compliance with organizational expectations and regulatory requirements.

Partner with Physician Billing Services and clinical leadership to optimize revenue cycle performance, improve charge capture, and maximize reimbursement opportunities.

Lead quality improvement, patient safety, and operational efficiency initiatives designed to enhance patient care and service delivery.

Collaborate with Human Resources on workforce planning, recruitment, employee relations, performance management, and talent development activities.

Coordinate support services and resources across departments including Human Resources, Information Services, Facilities, Purchasing, Security, and other operational partners.

Partner with marketing and community relations teams to support practice growth initiatives, physician recruitment efforts, and new program development.

QUALIFICATIONS: Bachelor's degree in Healthcare Administration, Business Administration, Management, Economics, or a related field required.

Equivalent combination of education and 5-7 years of progressively responsible healthcare management experience may be considered.

Experience in physician practice management strongly preferred.

Knowledge of physician practice operations, healthcare finance, budgeting, and revenue cycle management.

Knowledge of regulatory compliance requirements, including HIPAA, Medicare, and federal and state healthcare regulations.

Strong leadership, employee development, and change management skills.

Ability to establish effective working relationships with physicians, advanced practice providers, administrators, staff, patients, and community partners.

Proficiency with healthcare information systems and Microsoft Office applications, including spreadsheet and word-processing software

Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.

Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

Demonstrated commitment to promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity.

Demonstrated commitment to diversity, equity, inclusion, and belonging.

Ability to travel between practice locations as needed.

Maintain compliance with all organizational, regulatory, and patient privacy requirements, including HIPAA standards.

ABOUT US Beth Israel Lahey Health (BILH) places great value on being a diverse and inclusive community. BILH and the Department of {insert hiring department} are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Pay Range: $160,000.00 USD - $185,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.