Head of Operations Management (m/w/d)

Reporting to the Regional Vice President of Operations, with a dotted line to central Academic Operations and Student Affairs, the Director of Campus Operations (DOCO) is responsible for providing leadership to campus academic administrators and faculty who support programs of study, and support staff who provide services at Herzing University. The areas which will be directly supervised by this position include the Program Chairs, Department Chairs, Student Services, Faculty, and administrative staff relevant to these functional areas.

The DOCO provides leadership and oversight to campus operations (excluding financial aid and admissions) and ensures compliance and alignment with University, Accreditation, and Regulatory Board standards, policies, and procedures. Additionally, the DOCO is responsible for the development of campus capacity and serves as a primary point of contact for the coordination of facility needs, vendor services, and the promotion of student and employee satisfaction at the campus through collaboration with other campus, regional, and functional leaders.

We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. Serves as the senior leader of campus operations, fostering a positive, inclusive environment aligned with university standards and expectations.

Oversees hiring, onboarding, development, and performance management of assigned campus personnel in collaboration with program and university leadership.

Manages and monitors campus-level goals related to instructional costs, student retention, and student and employee satisfaction.

Represents and promotes the campus through community engagement, strategic partnerships, and external initiatives.

may delegate responsibilities but retains accountability for quality and results.

Leads continuous improvement efforts by developing and maintaining campus strategic priorities and analyzing performance data.

Ensures alignment with university initiatives by holding staff accountable for local execution and participation in university committees and governance.

Supports local initiatives such as Program Advisory Boards and ensures documentation and system expectations are consistently met.

Accurately and Completely Fulfills Administrative Responsibilities

Continuous Improvement

Two years of educational management experience

Three years of Higher Education or Adult Learning experience

Five years of professional experience in serving adult-learners

Two years of experience in campus operations management

to access classrooms, desks, students, office machinery, clinics, patients, etc.

Operate equipment specific to programmatic track, personal computer, audio-visual equipment, etc.

Travel to off-site meetings or conferences or to observe students during clinical education at off-site clinical settings.

It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution. The university's practice is to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law.