Head of Operations Management (m/w/d)

Plan, manage and coordinate all details for client events, including coordination of décor, vendors, crew scheduling and budget management.

Personnel Managed

Event design and timeline creation and management

Hotel RFP creation and management

Conduct site inspections

Event specifications guide creation and management

Binder creation and management

Manages Events

Banquet event order creation and management

Project budget creation and management

On-site set up management and assistance

Registration management

Manage time, workload, and staff in order to deliver excellent customer service

Analyze internal processes and recommend and implement procedural or policy changes to improve operations

Understanding written sentences and paragraphs in work related documents.

Communicating effectively orally, and in writing as appropriate for the needs of the audience.

Being aware of others’ reactions and understanding why they react as they do.

Actively looking for ways to help people.

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Managing one’s own time and the time of others working under you for various projects.

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Creating event and venue diagrams for binder and ESG inclusion.

Spreadsheets – Using a computer application to enter, manipulate, and format text and numerical data; Financial Databases – Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Navigation – Using scroll bars, a mouse, and dialog boxes to work within the computer’s operating system. Being able to access and switch between applications and files of interest.

Word Processing – Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.

Presentations – Using a computer application to create, manipulate, edit, and show virtual slide presentations.

Bachelor’s degree in Hospitality or related field and 3+ years events experience preferred

Well versed in Microsoft Office Suite

Able and willing to provide a continually excellent customer service experience

Competent and professional, committed to top quality work, enthusiastic, dependable, self-motivated, eager to learn, capable of failure, adaptable, flexible & multi-tasker

attentive to quality and detail

Understands that the event industry often requires demanding hours, sometimes including evenings and weekends

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