Head of Project Management

Warranty Project Manager – New Generation Services (NGS)

At Mitsubishi Power, we're not just building better clean energy technologies; Our team is boldly redefining power generation to accelerate the world’s energy transition. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to – making net zero a reality.

The Warranty Project Manager is responsible for managing the end‑to‑end warranty claim process across New Generation Services (NGS) projects. This role serves as the central point of coordination for all warranty claims involving Mitsubishi Power equipment, ensuring effective investigation, commercial resolution, cost recovery, and customer satisfaction. The position requires strong cross‑functional collaboration with engineering, finance, legal, and operations teams.

Serve as the primary commercial and management focal point for all NGS warranty claims.

Coordinate cross‑functional teams including Engineering, Finance, Legal, and Operations to resolve claims.

Interpret contract terms to support claim resolution, cost recovery, and compliance.

Lead claim disposition strategies based on contractual obligations and investigative findings.

Manage warranty claim tracking through systems and databases, ensuring accurate reporting and status visibility.

Develop and maintain financial tracking for warranty reserves and cost forecasting.

Capture lessons learned and voice‑of‑customer insights to improve future projects.

Coordinate engineering investigations, repairs, and field execution related to warranty issues.

Prepare monthly warranty reports and support weekly, monthly, and quarterly business reviews.

Participate in project risk and opportunity reviews.

Ensure transparency and timeliness in warranty cost management and claim recovery.

Support performance management, training, and development of team members.

Maintain professional relationships with customers, contractors, and suppliers.

Support continuous improvement of warranty processes and systems.

Travel domestically and internationally up to 25% as required.

Bachelor’s degree in Engineering, Project Management, or related discipline.

Minimum 5 years of experience in power plant construction, commissioning, or project management.

Experience working on EPC power generation projects required.

Experience interpreting contractual terms and managing claims or warranty processes.

Excellent stakeholder management and communication skills.

Proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and collaboration systems.

Ability to travel domestically and internationally as required.

Excellent Benefits (Medical, Dental, Vision & 401K Matching).

Opportunity to lead critical warranty and risk management activities.

Exposure to cross‑functional operations and commercial decision‑making.

Career growth in project, risk, and operations leadership.

Paid vacation, sick time, and holidays.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

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