Head of Client Support Services

Service Manager – Dondelinger Ford Chrysler Dodge Jeep Ram

Compensation: $150,000 – $200,000+ (base + performance bonuses)

Employment Type: Full-Time

Dondelinger Ford CDJR is a trusted, family-oriented dealership serving Itasca County and surrounding communities. We're investing in our people, our facilities, and our future — and we're looking for a driven Service Manager to lead our service department to the next level. If you're a high-energy leader who thrives in a fast-paced environment, loves solving problems, and knows how to drive customer satisfaction and profitability, we want to talk to you.

Lead, coach, and develop a talented team of service advisors, technicians, and support staff

Oversee daily service operations, including workflow, scheduling, and quality control

Drive key performance metrics: customer satisfaction (CSI), productivity, labor sales, and profitability

Build strong relationships with customers, ensuring exceptional service experiences that turn one-time visitors into lifelong clients

Manage warranty claims, parts inventory coordination, and manufacturer compliance

Collaborate with sales, parts, and leadership teams to maximize dealership performance

Implement process improvements and best practices in a high-volume environment

Proven experience as a Service Manager or strong Assistant Service Manager in an automotive dealership (Ford/Lincoln or CDJR experience preferred)

Deep understanding of dealership service operations, fixed operations metrics, and manufacturer processes

Excellent communication and customer service skills

Ability to hit the ground running and contribute immediately to our growth

150k – $200k+ depending on experience and performance

Comprehensive benefits (health, dental, vision, 401(k), paid time off)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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