Head of Customer Service (Remote)

Description
Autocar, LLC headquartered in Birmingham, AL, a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar's severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers' needs.
Summary:

The Regional Service Manager position is responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. Assist customers and dealers with troubleshooting and repair of service-related problems.

Location: Remote/San Francisco CA area
What We Offer

• Competitive compensation that recognizes your skills, experience, and impact
• Performance-based annual bonuses that reward results and contributions
• Comprehensive medical, dental, and vision coverage to support your well-being
• 401(k) with a 4% company match to help you invest in your future
• 8 paid company holidays to rest, recharge, and maintain work-life balance

Key Responsibilities:
Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region.
Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team
Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload.
Develops and manages strong relationships at all levels of the customer's organization and maintains customer confidence in the Autocar product.
Develop strong relationships with Regional Business Managers and National Account Sales in their region
Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
Coordinates cost effective, self-managed travel schedules.
Other duties may be assigned.
Requirements:
Education:
Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Class B- Commercial Driver License or ability to obtain is required.
Automotive Service Excellence (ASE) Certification or ability to obtain is required.
Cummins Certification is preferred.
Allison Certification is preferred.
Ability to Autocar Master Technician Certification
Experience:
~ Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.

Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
A thorough working knowledge of:

MS Office
AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred
Physical Requirements:
Ability to sit at a desk for extended periods while working on computer-aided design software.
Capable of standing, walking, and bending during lab testing or production floor visits.
Ability to lift and carry up to 25 pounds, such as electrical components or testing equipment.
Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens.

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.
Equal Employment Opportunity:
Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Reasonable Accommodations (ADA Compliance):

Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.