Head of Operations & Business Management

As an Operations Manager, you'll en- sure the smooth running of our club, focusing on optimizing operational tasks and ensuring a stellar member experience. This role is vital in maintaining the backbone of our daily operations, keeping the facility pristine, and ensuring our services meet the highest standards. The Operations Manager leads our Connection Specialist and Kids Club teams.
Leads a high performing sales team, maintain a focus on coaching, feedback, and accountability to achieve club operational and member engagement results

Recruits, hires and promotes non-sales teammates in partnership with Club Manager Develops and trains new teammates to master systems and processes
Set goals for team and consistently recognizes and rewards great performance Provides coaching and feedback to build competency
Creates sales schedules to ensure accurate coverage and efficient use labor hours to submit for CM approval

CLUB OPERATIONS MASTER

Ensure a well-run, standard driven club through daily, weekly and monthly focus, communication and follow up on Club Operations
Ensure club and Kids Club open and close properly and on time.
Supervise and communicate with the Cleaning Team / Supervisor to ensure club meets or exceeds company and regulatory cleanliness standards
Oversee the maintenance and repair of gym equipment and other facilities to ensure operational excellence.
Ensure accurate and on time control of daily banking deposit, drawer counts, and shift reports
Manage and support retail sales and promotions.
Work with CM to set daily supplement sales goals for Connection Specialist team. Collaborate with CM to determine appropriate amount of retail items to order.
Conduct daily and month-end retail inventories.
Manage inventory control points including locking up storage, receiving and reconciling incoming merchandise.
Approaches members through the lens of our EPIC Core Values, driving loyalty and longevity in memberships
Proactively address member needs to ensure a superior customer experience. Check and respond to Medallia surveys at least 3 days per week.
Our Operations Managers are a member of a single club location leadership team and directly supervise a portion of the hourly teammates in that location. Operations Manager work hours can range from 5 am to 12 pm and can include weekend, evening and early morning hours as the business requires. When business needs require, the Operations Manager may be required to stand in for other related hourly teammate roles, including Kids Club and Connection Specialists. Some travel may be required for both regional and national meetings, and/or to provide assistance at another location.

• 1+yr Proven experience in operations management, with a preference for backgrounds in the fitness or related service industries.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Proficient in using technology systems, including management software and Microsoft Office.
• Fluent in written and spoken English required, addition of Spanish skills a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
We believe in providing an epic fitness experience to all, including under-served communities. Amenities available to all members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and women's locker rooms complete with saunas, and a Kids Club with tablets, a mini basketball court and theater.
Fitness Connection is committed to principles of equal opportunity for all applicants and Teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of a Teammate or applicant, consistent with its legal obligations.