Full/Part Time Front Desk Receptionist

Receptionist Position

Arcadia Counseling in Lehi is seeking a part-time or full-time receptionist. In this role, you will perform various administrative and clerical tasks at our front desk and serve as the first point of contact for our customers. Your duties will primarily involve providing administrative support to our therapists and clients, which includes answering phone calls, responding to emails and texts, onboarding customers, and handling billing. To be successful in this position, you should have a friendly demeanor, as customer service is a key aspect of the role. You must be able to manage emergencies promptly and effectively while also streamlining office operations. Ultimately, your responsibilities as a receptionist will include ensuring that the front desk welcomes guests warmly and executes all administrative tasks to the highest standards.

Greet and welcome therapists and clients as soon as they arrive at the office

Communicate promptly with therapists and clients through phone calls, texts, and emails

Manage therapist calendars, schedule clients, onboard new customers, and verify insurance benefits

Provide basic and accurate information in-person and via phone/text

Update and maintain accurate client information in our company platform

Ensure the reception area is tidy and presentable, with all necessary supplies

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency with computers, websites, technology

Customer service attitude

Bonus Skills:

Experience with Insurance Billing

Experience with Credentialing

Dental insurance

• Dependent health insurance coverage
• Flexible schedule
• Health insurance
• Retirement plan