Head of Service Management

Working with a well-respected heavy equipment company that is looking for a highly motivated individual to fill the role of Service Manager . You will be responsible for filing warranty claims with the equipment manufacturer. Excellent customer service skills a must. Preferred applicants will have a minimum of 3 years management experience or a combination of 5 years diesel repair and service management. If you're a service manager that's tenacious and enthusiasticabout what you, let's talk.

Service Manager Responsibilities:

Develop contracts for contractors that have ongoing equipment rentals or purchase needs
Train Service Staff using best practices in customer satisfaction and brand promotion
Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal
Manager work order systems, including invoice logging, and generate service invoices
Ensures that all manufacturer warranty and Product Improvement Program claims are completed and filed in a timely manner according to manufacturer's requirements.
Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order
Makes recommendations regarding the purchase of service vehicles, correctly maintains vehicles and completes required maintenance records.
Coordinates dealership training program and service-related customer clinics.
Performs other functions or duties as directed by management in line with the objectives of the dealership
Service Manager Requirements:

• High School diploma/GED required (Associates/Bachelor's degree preferred)
• 3+ years in a Service Manager Position or background as Service Tech/Mechanic
• For additional information on this service manager opportunity, please contact Valerie Williams at valerie.All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.