Head of Strategy & Business Operations, Work Management

This role is not eligible for immigration sponsorship.
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Our mission To integrate cutting-edge products services and AI technology to deliver smarter sustainable and more connected experiences that empower people to live better.
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The SCM Strategy and Operations Manager will support Samsung Direct to Consumer (D2C) channel for Mobile Experience (MX) and will be responsible for 3 major areas: 1. Lead and Manage Next SCM and back-office integration enhancements and Master Data Management for D2C 2. Work with all central teams to ensure D2C planned supply is timely secured and made available for sales (Stock transfer process and interface with central SCM AP2 logistics and fulfillment teams) 3. Support Demand Planning analysis and provide insights to manage multi-channel inventory ( BOPIS). Lead SCM Systems and back office for D2C MX business
Manage D2C Master Data Management with strong understanding of supply chain systems and impact to planning and operations
Lead enhancements and changes to Next SCM platform to support D2C operations
Work on back-office integration with NSCM NERP and D2C Platform
Develop and implement automation and process solutions that enhance operational efficiency and deliver an improved end-to-end customer experience.
D2C Supply and Inventory Management
Ensure weekly planned supply is allocated received and transferred to Ecommerce Warehouses timely to make the inventory available for sales
Work with central SCM team and Suwon GOC team for SOP confirmation getting approvals for exceptions for productions and all other operational planning
Communicate supply lead times for all Estore sub-channels including SMB and other omni-channels and reconcile inventory between sub-channels
Demand Planning analysis for multi-channel inventory
Evaluate demand forecasts across categories and proactively manage supply needs by providing inventory analytics
Evaluate and relocate supply between sub-channels
Approve SOPs manage emergency supply requests work with central teams and Suwon office to secure supply
Manage centralized aging across all Ecommerce Inventory
Support buy-box management
Monitor and optimize key supply chain KPIs identifying and closing gaps between plan and actuals to ensure a smooth uninterrupted flow of goods through the fulfillment network.
Lead cross-functional collaboration with Central SCM and AP2 teams Operations Planning Logistics and Product teams to align on shared goals and facilitate execution against revenue targets.
Conduct root cause analysis using Tableau Excel and SAP to diagnose execution defects and translate findings into scalable process improvements that prevent recurrence.
8-10 years experience in Supply Chain Management Forecasting Innovation
Bachelors degree in Supply Chain Management or analytical field; Masters degree in Supply Chain Management Analytics/STEM related degree or MBA preferred.
Proven experience in inventory management preferably within the eCommerce or retail industry.
Strong analytical skills with the ability to interpret data and translate into actionable insight with hands-on with advanced excel and Tableau
Proficiency in inventory management software and ERP systems.
Proficiency of managing Master Data and supply chain system configuration
Hands-on with using agentic AI for supply chain/operations
Knowledge of supply chain best practices and inventory optimization techniques.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Strong problem-solving skills with a focus on continuous improvement.

Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.
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