Mortgage Servicing Professional / Customer Service

Our Values:

Integrity

Accountable & Dependable

Team Centric

System & Process Oriented

Service Ethic

Organized Efficiency – Risk Management & Compliance

At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.

Your Impact:

Drive revenue by converting prequalified inbound leads into closed loan applications.

Provide personalized financial solutions for real estate investors and investment companies.

Build rapport with repeat borrowers and warm leads through ongoing communication and relationship management.

In This Role You Will:

Take inbound calls from investors interested in mortgage financing.

Follow up with existing leads via calls, emails, and texts.

Evaluate loan applications and supporting financial documentation.

Structure financing options for investment properties using DFS products.

Communicate regularly with borrowers to provide updates and guide them through the process.

Requirements:

Comfortable on the phone and motivated by closing deals.

Strong organizational and follow-up skills.

Dependable and reliable with consistent work ethic.

Strong computer skills and familiarity with digital communication tools.

Energetic, persistent, and open to coaching and feedback.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off

While At Dominion You Will Enjoy:

Company outings & social events

Virtual events

Companywide competitions and raffles

Personal financial workshops

Orioles season tickets