Busser - Dinner Shift (Nights)

Reporting to Food & Beverage leadership, the Server Assistant is a guest-facing service colleague responsible for supporting dining room service flow at The Town Company. Server Assistant responsibilities can include supporting table maintenance, food delivery, clearing, resetting, and guest service needs.

The Town Company is a chef-driven restaurant within Hotel Kansas City, where warm hospitality, teamwork, and attention to detail are essential to the guest experience. The colleagues who thrive in this role are dependable, welcoming, organized, and comfortable supporting multiple priorities in a fast‑paced, high‑touch restaurant environment. This position is well-suited for someone who enjoys helping guests feel cared for, supporting colleagues, and learning the rhythm of elevated food and beverage service.

Guest Experience & Service

Help create a positive first and last impression through genuine hospitality, eye contact, clear communication, and follow‑through.

Assist guests with questions about the restaurant, menu, hotel services, and local area as appropriate.

Support guest satisfaction by observing the dining room, anticipating needs, and responding with urgency and care.

Listen carefully to guest concerns or special requests and involve servers or management appropriately.

Assist with special occasions, guest preferences, and service notes as directed by leadership.

Server Assistant & Dining Room Support

Assist servers with food and beverage service to support a timely and polished dining experience.

Preset tables, refill beverages, clear courses, remove soiled items, crumb or maintain tables as appropriate, and reset tables efficiently.

Deliver food orders as directed, verifying accuracy, presentation, table numbers, seat positions, and guest needs when applicable.

Maintain awareness of service pacing and communicate guest needs or table status updates to servers and leadership.

Support cleanliness, sanitation, and organization of dining room stations, service areas, and workspaces.

Maintain working knowledge of the menu, service standards, table numbers, restaurant layout, and basic food and beverage offerings.

Safety, Sanitation & Compliance

Follow all departmental policies, service procedures, sanitation standards, and safety expectations.

Comply with company alcohol service policies and applicable liquor laws when supporting beverage service.

Ensure proper use, care, and maintenance of equipment; Confirm service ware condition and ensure items meet restaurant standards.

Report safety, guest, service, or equipment concerns promptly to management.

Report for scheduled shifts on time and in compliance with uniform and appearance standards.

Work closely with hosts, servers, expo, culinary, bar, and leadership teams to support smooth service flow.

High school diploma or GED equivalency required.

Prior food and beverage, restaurant, hospitality, or guest service experience required.

Fine dining, upscale casual, chef-driven, hotel restaurant, or high-volume guest service experience preferred.

Availability aligned with The Town Company's operating hours required, including evenings, weekends, and holidays as business needs require.

Ability to learn restaurant layout, table and seat numbers, reservation flow, service standards, menu items, and basic food and beverage offerings.

Works well with servers, hosts, expo, culinary, bar, and leadership teams to support service flow.

Ability to work a flexible schedule, including evenings, weekends, and holidays.

Ability to transport trays and service items through a crowded dining room throughout the shift.

Ability to operate beverage equipment, toast equipment, reservation systems, POS systems, and related restaurant tools as assigned.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Free room nights, Discounted and Friends & Family Room Rates

Medical, Prescription, Dental, Vision, 401K at 30 days of employment!

Life and Disability Insurance

J-18808-Ljbffr Hyatt Hotels Corporation