Liaison - Full Time

Clinical Liaison

Home Office - Oklahoma City, OK 73134

Position Type Full Time Job Shift Day Education Level 2 Year Degree Travel Percentage Yes Category Swing Bed

The CL (Clinical Liaison) is responsible for assessing potential residents/guests, in the hospital, to establish eligibility for care and screen for appropriateness of placement. This position is also responsible for identifying, building and maintaining key relationships with physicians, discharge planners, senior living providers, home health agencies and other healthcare providers.

Understand business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its reporting goals.

Assessing and communicating patient needs with families, referring CM's, referring physicians.

Actively communicates with prospective residents/guests, family members, and key influencers to generate activity. This includes frequent personal contact including but not limited to telephone calls, facility visits, letters and tours.

Keeps updated about relevant, operational, competitive, and company information, in order to respond effectively to inquiries from contacts and convey community message.

Assesses potential residents/guests, reviewing their medical records, and determines whether they should be admitted for care in collaboration with physicians, nurses, therapists, social workers, case managers and other interdisciplinary team members.

Educates potential residents/guests, family members, referral sources, and external payers regarding the effective and efficient utilization of program services and available resources.

Communicates company admission criteria and obtains payer type information such as Medicare, Managed Care and Private Pay.

Obtains current medication and treatment information and the potential resident's/guest's health care needs.

Ensures that clinical admission records are obtained accurately from other healthcare facilities.

Transmits information relating to the prospective resident/guest to the Admissions Coordinator.

The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.

Exhibit positive customer service behavior in every day work interactions.

Demonstrate a courteous and respectful attitude to internal workforce and external customers.

Participate in performance improvement activities utilizing principles to support and improve departmental goals.

Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.

Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.

Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required.

Complies with established policies and procedures and all health and safety requirements.

Interpersonal skills to including the ability to form constructive and effective relationships with clients, families, and customers.

Excellent customer service skills.

Knowledge of regulatory standards, compliance requirements, and hospitals policies and procedures.

Demonstrate ability to manage territory and accounts.

Previous discharge planning experience preferred.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job requires visual abilities, auditory abilities, must be intact to perform duties.