Concierge / Customer Service Reception - Part Time
$18 per hourThe Aspenwood Company - Village on the Park Plano
Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.
Location : Village on the Park Plano, an Assisted Living with Memory Care senior community
Part Time :
Sunday | 11:00a.m. - PRN Shift Available
Must be available to work weekends and holidays
ESSENTIAL DUTIES AND RESPONSIBILITIES Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
Provide key support to the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
Be an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.
MINIMUM REQUIREMENTS High School diploma or GED required.
Prior customer service, front desk, and telephone experience preferred.
Excellent communication and customer service skills; Proficient in PC skills, including Microsoft Office, Word, and some Excel.
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