Head of Operations & Business Management

Business Operations at Motive is a highly cross-functional group that is responsible for developing our go-to-market strategy, improving go-to-market efficiency, and ensuring that we are hitting our growth targets

Our team is maniacal about and energized by the challenge of getting our hands dirty in any problem across Sales, Marketing, or Customer Success, and finding ways to help us scale more efficiently. Examples of major strategic initiatives Business Operations takes on are optimizing the structure of our sales force, experimenting with new sales and marketing motions, and determining how we can leverage AI to improve operations

Develop go-to-market strategies by analyzing market trends, customer segmentation, and Motive’s competitive landscape. Collaborate with senior leaders to prioritize high-growth opportunities and drive strategic execution, ensuring alignment across all go-to-market functions

You will be the driving force behind high-impact, high-visibility strategic initiatives that are critical to scaling our business by facilitating communication and collaboration between departments to ensure alignment and effective execution

Create robust analytical models and dashboards to provide actionable insights into go-to-market and product performance. You will take a hands-on approach to proactively identify trends, opportunities, and risks, translating data into clear recommendations for optimizing commercial results - leveraging AI throughout the process to drive scale and efficiency

Design and implement innovative solutions to streamline workflows, enhance productivity, and drive a culture of continuous improvement across the organization

Strong, demonstrated leadership capabilitiesIntellectual curiosity supported by exceptional analytical skill6+ years of relevant experience in consulting, banking, private equity, or Strategy & Operations, combined with in-house at a SaaS companyExceptional spreadsheet / data management skills, SQL proficiency preferredExpert with Google Sheets & Excel, with the ability to build data modelsExperience working on cross-functional projects with various stakeholders and a demonstrated expertise in managing such projectsAble to work in ambiguous, fast paced, environments under tight and unpredictable timelinesAdvanced communication, presentation, and organization skillsRecent Bachelor’s degree required; MBA is a plusRecent experience at a hypergrowth and rapidly scaling SaaS companyProficient in AI tools and comfortable leveraging AI to maximize effectiveness of daily workExecutive presence and comfort communicating with the C-suiteThe applicant must be authorized to receive and access those commodities and technologies controlled under U.It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology

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