Head of Operations Management (m/w/d)
$19 - $29 per hourCVS Health
Position Summary
The Operations Manager is a member of the Store Management team, supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store. The role focuses on driving store execution and performance, building consumer loyalty through excellent customer service.
Responsibilities
Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Essential Functions
Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with action plans for operational and service improvement
Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Required Qualifications
Deductive reasoning ability, advanced analytical skills and computer skills
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
Experience as a retail manager or supervisor
Education
High School Diploma or Equivalent Preferred but not required.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
$19.00 - $29.00 per hour
Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
EEO Statement
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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