Head of Operations, Managed Transportation

The Paratransit Operations Manager will manage the day-to-day responsibilities and process of the Paratransit team. They will train, support, and provide guidance to team members. Ensure First Student is the industry leader in leveraging technology to create operational efficiencies while providing best in class customer offerings.
$Manage the activities of Paratransit team.
Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
Mentor team's procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
Assign standards and deadlines to team for projects or operational improvement efforts.

4-year degree or equivalent work experience.

Prior management experience preferred
Project management skills preferred
Previous customer support experience preferred
Very strong analytical skills required with proven ability to break complex problems into simple components, demonstrated ability to effectively and enthusiastically lead change, demonstrated ability to manage conflict
Incumbent must be able to move about the office; utilize standard office equipment; and communicate effectively and efficiently in person or by telephone.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request