Head of Client Support Services

Are you an experienced commercial roofing Service Manager looking for long-term progression?
A well-established commercial roofing contractor in the Washington DC area is looking to bring on an experienced Service Manager to take ownership of its growing Service Division.

The company has been around for over 70 years and has built a strong reputation for quality workmanship and customer service. They're looking for someone who can lead their service operations, develop a high-performing team, and help drive the division forward.

You'll be responsible for managing day-to-day operations, overseeing service projects from start to finish, coordinating crews, and identifying opportunities to grow the business. You'll also work closely with Sales, Estimating, Accounting, and other departments to ensure the division operates efficiently and delivers strong financial and operational results.

You'll have the opportunity to shape the direction of the Service Division, build lasting customer relationships, and make a real impact on the company's continued growth.

Lead day-to-day service operations and oversee all service project management activities.
Take ownership of the Service Division's operational performance, growth, and profitability.
Drive business development efforts and identify opportunities to bring in new service work.
Build and maintain long-term relationships with customers and key industry contacts.
Manage scheduling, dispatching, and coordination of service crews.
Oversee service projects from initial enquiry through to completion.
Monitor KPIs, including crew productivity, revenue targets, and customer satisfaction.
Mentor, develop, and manage service staff while building a culture of accountability and excellence.
Work closely with Sales, Estimating, Accounting, and other departments to keep operations running smoothly.
Support the sales team with material takeoffs, scope reviews, and proposals.
Review project requirements and help ensure service work is properly scoped.
Identify opportunities to improve operational efficiency, productivity, and overall service performance.
Represent the company at industry events and networking opportunities to strengthen its market presence.
Maintain the company's reputation for quality workmanship and excellent customer service.

5+ years of experience in commercial roofing, with strong expertise in service project management.

• Previous experience managing a service division or leading a service team within a construction environment.
• Strong understanding of multiple roofing systems, including shingles, single-ply, coatings, and modified bitumen.
• Proven ability to manage service operations, coordinate crews, and oversee multiple projects simultaneously.
• Experience driving business development and building long-term customer relationships.
• Good understanding of project scopes, material takeoffs, and proposal preparation.
• Ability to work independently, manage competing priorities, and take ownership of results.
• Comfortable working closely with different departments to support overall business performance.
• Familiarity with Salesforce and digital workflows is a plus.
• Involvement in local professional or roofing industry groups is encouraged.
• Bachelor's degree in Business, Construction Management, or a related field preferred, or equivalent hands-on experience.
• Able to work full-time in the office.
• Performance-based bonus potential.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunity to take full ownership of an established and growing Service Division.
• Significant autonomy and the opportunity to make a real impact on business performance.