Head of Information Technology (Remote)

Director of Information Technology

Tavel Family Eye Care | Indianapolis, IN | Reports to General Manager

Tavel Family Eye Care is Indiana's largest independent eye care provider, with 20+ locations and approximately 325 team members serving patients across the state. We are a growth-oriented, operationally complex business that moves fast and we need an IT leader who moves with us.

This is a hands-on leadership role for someone who genuinely loves both sides of the job: solving hard technical problems and building a team that delivers. You will report directly to the General Manager and sit on our senior leadership team alongside peers who collectively oversee the full operation of the company.

You will own all of core IT including infrastructure, systems, networking, end-user support, security, backup, and DR across a hybrid environment spanning on-premises infrastructure and Azure. The networking environment is substantial: 29 separate sites connected via site-to-site VPNs through SonicWall gear, with Zscaler providing secure remote access. You will also own IT's relationship with critical business applications across the organization. You do not own the configuration of those applications, but you are expected to know them well enough to troubleshoot effectively and be a reliable resource when things go wrong.

There is a parallel world of software engineering and solution development at Dr. That team owns its own cloud environment on AWS and is responsible for its configuration and security. IT owns the identity foundation including Entra ID, SSO, and group propagation that both organizations depend on. You will inherit a capable team of three senior systems administrators and a help desk technician, and you will play a direct role in their continued growth and development.

If you have thrived in environments where direction evolves, priorities shift, and no two weeks look alike, you will feel at home here. Core IT operations: Entra ID, Microsoft 365, Windows server environment, networking, desktops, backup, and disaster recovery

• A serious multi-site network: 29 locations connected via site-to-site VPN over brand new Ubiquiti firewalls, switches, and WAPs infrastructure, with Zscaler for remote access
• Organization-wide ticketing and first-line user support across all locations
• IT support for critical business applications, partnering with application owners on troubleshooting even where IT does not own configuration
• Identity and access management as a shared service across both IT and software engineering environments
• Coaching and developing a four-person IT team
• Hybrid infrastructure roadmap: three-node cluster with SAN today, with Azure as our cloud platform of choice going forward
• Vendor relationships, licensing, and technology budgeting
• Identifying and deploying AI tools that generate measurable value in IT operations and service delivery
• Driving process and structure where it creates value, without creating bureaucracy for its own sake

Your communication is clear, direct, and polished, and you can adapt your message for a help desk technician, a department head, or the executive team without losing the thread.

You understand that IT exists to serve the business and you hold yourself and your team accountable to that standard.

You are an active user of AI tools, not as a novelty but as a genuine capability you have woven into how you work. You think carefully about where AI can reduce friction, accelerate resolution, or surface insights, and you know how to bring your team along with you.

When things change and they will, you adapt and help your team do the same. 10 or more years of progressive IT experience, including meaningful time in a leadership or management role

• Demonstrated use of AI tools in your day-to-day work and genuine enthusiasm for deploying them strategically
• Comfort with Azure and a readiness to lean further into cloud as our environment evolves
• We value intellectual curiosity, creative problem solving, and the drive to keep pushing forward.