Head of Service Management

Job Duties

Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction

Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals

Coordinates customer clinics and related promotional events

Monitors all service warranty and Product Improvement Program expiration dates to keep within the required timeframe to receive maximum credit

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion

Ensures all departmental tools, equipment, and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

Participates in service EDUCATE training program required for the development of skills and knowledge

Participates in, or hosts, at least one local school-related career day/experience per year

Attracts, retains, and effectively engages department personnel.

Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner

Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments

Performs other duties as assigned

Minimum Education Required

High School Diploma or equivalent experience

Minimum Experience Required

3+ years experience in Service Department operations

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Ability to write and speak effectively to individuals and groups

Familiar with John Deere and competitive products

Basic understanding of financial principles relative to Service Department operations

Ability to analyze and interpret internal reports

Excellent customer service skills

Shift

First (Day)

Number of Openings

1

Compensation

$70,000.00 - $95,000.00 / Annually

Postal Code

55025

Place of Work

On-site

Requisition ID

9365

Job Benefits

Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off

401k plan with company match

Multiple health insurance plan and network options with Health Savings Accounts

Dental and Vision plans

Medical and Dependent Care Flexible Spending Plans

Company paid life insurance with ability to purchase more

Company paid Short-Term Disability coverage

Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft

Employee Assistance Program

Paid uniforms or clothing allowance based on position

Employee Discount Programs