Head of Operations (Warehouse & Transport)

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

The position is part of the Sales Operations department reporting to the VP of Client Sales and Operations. This position is focused on leading a team of operations management and staff, monitoring day‑to‑day operations and departmental strategy as well as continuous improvement initiatives.

Monitor and report key performance indicators pertaining to your team including financial performance of accounts, productivity and operational components

Review weekly statistics in key performance areas and implement actions necessary to meet management expectations

Devise and implement tailored solutions to increase efficiency, add value, and maximize profitability throughout customers' supply chains.

Conduct regular Account Reviews in partnership with Client Sales to ensure goals are being met

Manage the execution of large departmental projects and transitions

Develop and execute department quality assurance initiatives and process verification

Partner with HR and Recruiting for requisition management and onboarding of new team members

Hold regular developmental conversations and goal meetings to provide direct reports with relevant feedback to help them succeed

Oversee the onboarding and training curriculum for department

Work with training to create continuous training for upskilling and career development

Responsible for implementing tech adoption to anyone involved in operational functions (this includes brokers/sales reps that are doing operations tasks).

Responsible for KPIs related to efficiencies (loads per HC, Operations Cost per Load)

Proven ability to develop and maintain strong interdepartmental partnerships

Experience in managing teams working cross‑functionally within an organization

Experience meeting with clients at multiple levels and building strong relationships

Industry Knowledge - Considered an expert in the field's concepts, practices and procedures. Customer Satisfaction - Excellent customer interaction. Anticipates customer needs. Designs and manages to customer service metrics. Develops and recommends innovative ideas for business improvement.

Innovative ideas for business improvement.

Project Management - Identifies beneficial project opportunities. Able to design and execute project and communication plans. Manages to deadlines, budget projections and overall branch objectives. Has enjoyed significant project success.

Communication Skills - An effective communicator with internal and external customers, peers, subordinates and senior management. This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.