Client Service Support Rep

Client Advisor, Meatpacking - Marni

THE FASHION INDUSTRY'S FASHION BRAND Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment. A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future. Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world. Embrace life. Embrace art. Embrace colour. Embrace each other. We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Overview: The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand's high standards of excellence.

Key Responsibilities

Greet and assist clients with a warm, professional, and personalized approach.

Provide expert product knowledge and styling advice tailored to client needs.

Drive sales through exceptional service, upselling, and cross-selling strategies.

Maintain a high level of client satisfaction to encourage repeat business.

Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.

Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.

Anticipate client needs and proactively offer recommendations.

Uphold the brand's values, image, and standards at all times.

Stay updated on brand history, new collections, and industry trends.

Ensure store presentation and merchandising align with brand guidelines.

Process transactions efficiently and handle POS system operations.

Manage inventory, stock replenishment, and product care.

Support back-office functions and participate in visual merchandising activities.

Work Schedule

Flexible availability, including weekends, holidays, and early/late shifts as needed.

Key Qualifications & Skills

Retail Experience Previous experience in fashion, jewelry, or lifestyle brands

Exceptional Communication Strong interpersonal and storytelling skills to engage clients.

Sales-Driven Mindset Ability to meet and exceed sales targets.

Customer-Centric Approach Passion for delivering a personalized shopping experience.

Cultural Awareness Ability to interact with an international clientele.

Team Player Collaborative spirit to work within a dynamic team environment.

Multilingual (Preferred) Fluency in additional languages is a plus.

Salary Range: $19-21 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws. Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.

OTB Group