Head of Operations & Business Management

At Bruster PLLC, we practice law with a higher purpose. That purpose is supported every day by the strength of our internal systems, operations, and relationships. We are hiring a Business Operations Manager to help build and maintain that foundation.

This is a business-first role for someone who understands how structure, data, and service all work together. You will lead projects, refine workflows, support technology systems, and create the kind of operational clarity that allows lawyers and staff to stay focused on client work.

You will be asked to support everything from system reporting to policy documentation, and to do so with humility, curiosity, and a desire to serve the larger team.

Business and Operational Support

Own firm initiatives and projects from start to finish without waiting for detailed instructions

Draft, implement, and maintain internal policies, including the employee handbook and key office procedures

Partner closely with the leadership team to ensure that operations reflect and support firm values

Data and KPI Collaboration

Build dashboards and reports that align data with decision-making

Ensure KPIs evolve as the firm grows, and that performance metrics are meaningful and well understood

Serve as the firm’s Filevine Administrator, supporting workflow optimization, user issues, and team training

Manage and update internal systems such as the firm’s intranet and WordPress website

Coordinate with vendors such as the Managed Services Provider (MSP), marketing team, and other technology partners

Help coordinate logistics, systems, and communication during key operational changes (such as an office move)

The ability to research and implement new tools or policies with minimal oversight

Strong organizational skills, attention to detail, and the ability to manage shifting priorities

A team-first attitude and a sincere desire to support others through excellent operations

Familiarity with Filevine, Power BI, WordPress, and Microsoft 365

Experience drafting HR or operations policies

Background in reporting, project execution, or process improvement

5 to 10 years of experience in operations, project coordination, legal tech, or a similar cross-functional role

Full-time

Management and Manufacturing