Client/Customer Support Rep

Client Services Representative IApply: Walker, MI: Full time: JR111348Apogee Architectural Metals***Position Summary***The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.***Key Responsibilities*****Ordering Processing*** Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.* Accurately inputting client orders, including product details, quantities, and client information, into the company’s database.* Logistics*** Working with shipping and logistics teams to ensure orders are shipped accurately and on time.* Customer Service*** Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service.* Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.**Cross-Functional Integration*** Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.**Quality*** Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.* Experience & Skills**** **Education:** + High School Diploma, required + Associates Degree or equivalent work experience, preferred* **Experience:** + Minimum of 1 year of customer service experience, preferred + Proficient with order entry processes and software, preferred* **Required Skills:** + Time management, organization, and planning. + Experience with Microsoft Office. + Flexibility of work hours, including overtime.* **Work Environment/Travel Requirements** + Occasional travel related to other sites /corporate. + Extended periods of office work on a computer and in team meetings.* **Physical Requirements** + Ability to work in an office environment, with occasional trips to manufacturing. + We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)* Incentive Plans* 401(k) with employer contribution and match* Employee Stock Purchase Plan with employer match* Paid Time Off (Vacation and Sick Time)* Paid Holidays* Tuition Reimbursement Program* Employee Assistance Program (EAP)* Wellness Program* Training and Career Progression

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