Head of Ecommerce Customer Service

Service Manager

Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that report to you: All positions except those listed above or designated by the Store Director

Primary duties and responsibilities include maintaining a positive attitude, generating a friendly atmosphere, providing prompt, efficient and friendly customer service, planning and adjusting work schedules, supervising and coordinating activities of employees, learning to formulate pricing philosophies, ensuring proper customer service, evaluating employee performance, training and enforcing safety procedures, compiling and understanding managerial data, ordering and verifying merchandise, training workers in store policies, ensuring compliance of employees, determining location of ad and promotional displays, explaining store services, understanding the basics of store accounting, maintaining adherence to guidelines, reporting to work on time.

Secondary duties and responsibilities include determining motivational needs, staying current with market trends, providing continuous education, selling merchandise, handling cash registers, recommending cost reduction programs, reviewing personnel records, recommending additions and deletions of merchandise, assisting in other areas of store, and performing other job related duties.

Knowledge, skills, abilities and worker characteristics include problem solving, arithmetic calculations, interviewing, guiding, technical manuals, and increased contact with people.

Education and experience: High School or equivalent experience. Two years or more of similar or related work experience preferred.

Physical requirements include medium work, visual requirements, and physical activities.

Working conditions include exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and exposure to chemicals and solvents.

Equipment used to perform job includes pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.

Financial responsibility includes purchasing merchandise and supplies and ordering repairs on equipment.

Contacts include daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality includes access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.

The anticipated hourly starting wage for this position is $16.00 to $20.00 depending on experience.

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