Client/Customer Support Rep

Vhernier Client Advisor

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

As an Ambassador of Vhernier, the Client Advisor will achieve sales targets directed by Management and strive to develop a strong client database, increasing frequency of shop. The Client Advisor will have knowledge of the daily Boutique Operations and will work with the Boutique Team daily to optimize performance.

Consistently achieve or exceed the monthly sales target, as directed by Management.

Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.

Support after-sales clients with helpful solutions in accordance with Maison values.

Support ecommerce clients and phone inquiries to schedule appointments upon request and arrange correspondence.

Extensive knowledge on industry news and competitive brands.

Partner with management and Corporate Team on CRM initiatives.

Accurately capture client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships.

Support the Boutique and Corporate Team with in-store and off-site events; develop community relationships, exploring potential events to increase brand awareness and customer loyalty.

Daily Boutique Operations:

Understand and comply with all Policies and Procedures set by the Maison.

Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters.

Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic.

Perform special projects as designated by boutique management

High School Diploma. Luxury Retail or Hospitality experience is preferred

Excellent understanding of the luxury client experience and customer service

• Computer proficiency: Excel, Word, Power Point
• Experience with logistics and operations

Personal Skills:

• Flexibility to work on evenings, weekends and holidays, as needed
• We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.