Head of Sales & Support

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

What You’ll Do

Communicate Warby Parker's values and brand philosophy to customers

Own troubleshooting for our point-of-sale system

Oversee the store's inventory management procedures

Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences

Manage and implement daily zoning schedules

Open and close the store

Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed

Direct a team of 8

10 team members, consistently demonstrating what great service looks like

Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader

Assist with new hire on-boarding and ongoing training

Treat all of our customers with respect and cultivate an inclusive, service-minded work culture

Who You Are

Steeped in Retail experience, with 1+ year in a management position

Equipped with exceptional interpersonal skills

Backed by managerial experience in sales or operations at a complex, customer-focused retailer

A self-starter with an entrepreneurial spirit

Eager to learn new skills

An upbeat and empathetic team player

Driven to do what it takes to be a top performer time and time again—and help your teammates reach their targets along the way

Able to bring a positive, fun energy to the workplace, even when working long hours

Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Benefits for Full‑Time Employees

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave 1

Paid Holidays 1

Vacation days per year 1

Retirement savings plan (401(k))

Parental leave (non‑birthing parents included)

Short‑term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more (just ask!)

Benefits for Part‑Time Employees

Employee Assistance Program (EAP)

Employee Stock Purchase Plan

Free eyewear

Paid sick leave 2

And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

1 WA only: Full‑Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full‑time employees receive 5 paid holidays and 5‑10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

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