Head of Operations & Business Management

Bonus based on performance

Health insurance

Training & development

Operations Manager (Customer-Focused Operator)

We have launched a new restoration company in Rochester backed by a national brand - and we’re looking for a high-level, customer-focused operator to help run business operations.

You’ll work directly with the owner and help build the company, keeping operations organized, customers taken care of, and jobs moving quickly from first call through completion.

Strong customer-facing background (restoration, retail, hospitality, or service industry)

Estimating experience required - ideally restoration or construction-related estimating

Candidates without Xactimate experience should have strong construction/trades estimating aptitude and willingness to learn

NYS Mold Supervisor License preferred (or willingness to obtain through company-sponsored training)

Experience promoting brand and identifying opportunities to generate new business

Strong communicator (phone, in-person, email)

Tech-savvy and comfortable using systems, apps, and digital tools

This is a full-time salaried position. As a startup operation, flexibility is critical during the early ramp-up phase.

This role combines operations, customer service, estimating support, and hands-on involvement in the business as we grow. Team member should be willing to assist across multiple areas of the company depending on operational needs - including customer response, job intake, estimating, carpet cleaning, tile & grout cleaning, contents work, warehouse organization, marketing/networking activities, and field support when needed.

Candidate should be fully ready to perform manual labor as needed - especially during the early stages of the business, this will be a highly hands-on role. There will be times where you are physically helping on jobs, assisting crews, moving equipment, setting up containment, cleaning, helping with warehouse organization, and doing whatever is needed to help get the company off the ground successfully.

While this is not intended to be a full-time field labor position long term, we are looking for someone with a team-first mentality who is willing to jump in, stay productive, and help drive the business forward wherever needed during launch and growth.

We’re looking for someone who wants to help build the operation, solve problems, take ownership, and contribute across multiple areas of the business as we scale.

65,000–78,000 annual salaried position (typical 50–60 hour work week expectation), with strong long-term compensation growth opportunity as the company scales

Ground-floor opportunity - help build the company from day one

High-responsibility role with real impact on business performance

Paid professional training and certification development

Operations & Job Flow:

Manage day-to-day operations, scheduling, and job flow

Respond quickly to new losses and help coordinate rapid response efforts

Perform on-site assessments, scope jobs, and support estimate development

Financial & Administrative:

Manage A/P and A/R

Customer Experience:

Handle incoming calls, customer communication, and follow-ups

Ensure a high level of customer experience from first call through job completion

Meet customers on-site, assess situations professionally, and help guide them through the restoration process

Build trust quickly with customers during emergency situations through professionalism, urgency, and communication

Help convert incoming opportunities into scheduled and approved work through strong communication and follow-through

Support sales, estimating, and customer follow-up efforts to help maintain momentum and close business

Assist in building relationships with referral partners and customers

Represent the company locally (BNI, chamber, trade events) to help build the brand

Help build systems, processes, and structure as the company grows

Quality. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.