Head of Operations Management (m/w/d)

Operations Manager National Event Connection
Ronkonkoma, NY | Full-Time

About National Event Connection
National Event Connection is a full-service event management, production, and fabrication company producing corporate events, brand activations, collegiate programming, social celebrations, and large-scale experiences throughout the Northeast and beyond. Our team handles everything from fabrication and logistics to entertainment, production, and on-site execution.
We are looking for an experienced Operations Manager to lead the overall production side of the company. This role is ideal for someone who thrives in fast-paced environments, enjoys leading teams, and understands how to keep large-scale event operations running efficiently.

Position Overview
The Operations Manager will oversee day-to-day production operations across National Event Connection. This individual will manage production staffing, scheduling, logistics, warehouse coordination, and event execution while serving as a key member of the leadership team.
This role requires strong operational leadership, communication skills, and hands-on event production experience. The ideal candidate understands both the strategic and executional sides of live events and can confidently lead teams in high-pressure environments.
This is a full-time, in-person position based in Ronkonkoma, NY with flexibility for evenings and weekends when event schedules require.

Key Responsibilities
Operations & Production Leadership
Lead the overall operational execution of NEC events and productions
Maintain NEC’s standards and communicate its core values to all production staff
Oversee event logistics, staffing coordination, scheduling, and deployment of resources
Ensure events are properly staffed with the appropriate personnel and skill sets
Manage operational timelines and maintain accountability across departments
Monitor event execution standards and troubleshoot operational issues as they arise
Support continuous improvement of workflows, systems, and operational processes
Team Management
Oversee the Warehouse Manager, production team members, event staff, and freelancers
Conduct recurring one-on-one meetings with warehouse and production staff
Assist with hiring, onboarding, scheduling, and performance management
Build and maintain a reliable freelance staffing network
Foster a strong team culture centered around professionalism, accountability, and execution
Warehouse & Logistics Oversight
Ensure warehouse operations remain organized, efficient, and event-ready
Coordinate inventory movement, equipment preparation, transportation, and load schedules with the warehouse manager and team
Work closely with warehouse leadership to maintain operational readiness for all events
Leadership & Communication
Participate in leadership meetings and contribute to operational planning
Collaborate with sales, creative, fabrication, and production departments to ensure seamless execution
Maintain clear communication between internal teams and field staff

Qualifications
Minimum 5 years of experience in the events industry
Strong background in live event production, logistics, or operations management
Experience managing teams, schedules, and large-scale operational workflows
Ability to problem solve quickly in fast-paced environments
Ability to work flexible hours, including nights and weekends when necessary
Strong organizational and leadership skills
Valid driver's license

Preferred experience in:
Audio/visual production services
Brand activations and experiential marketing
Creative services production

What We’re Looking For
A proactive leader who takes ownership of operations
Someone who can balance high-level oversight with hands-on execution
Strong communicator who can lead teams calmly under pressure
A team-first mentality with a passion for live events and production