Head of Operations & Business Management

Deputy Director of Operations

to lead the New York Centralized Support Collection and Enforcement Project, supporting the New York Office of Temporary and Disability Assistance. This role is responsible for overseeing large‑scale operations, leading high‑performing teams, and partnering closely with state clients to ensure service excellence.

Lead and manage a team of 150-200 employees responsible for processing and disbursing child support payments.

Oversee operations for New York State’s Child Support Customer Call Center.

Ensure day‑to‑day operations run smoothly and align with company quality and performance standards.

Partner with leaders across multiple locations to drive efficiencies, share best practices, and support continuous improvement.

Meet regularly with stakeholders to review program performance, address challenges, and align goals.

Minimum of three (3) years of management experience supporting major operations, data center operations, customer support services, payment processing, and/or transaction processing.

Excellent organizational and people management capabilities.

Bachelor’s degree.

Proficiency with Microsoft 365.

Ability to work extended and weekend hours, as business needs require.

Bachelor’s degree in business administration

Flexible Working

Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Retirement Savings: Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Make a difference with our clients, our communities, and the millions of people we support.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

#