Head of Programme Management

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is the role:
We are seeking a Project Lead to coordinate cross‑functional efforts between Sales, Product Management, Elastic Professional Services and our contractor partner, ECS Federal, to ensure the successful delivery and growth of our SIEMaaS program. This role will focus on customer onboarding, program coordination, and help to provide consistent communication across all stakeholders.

What you’ll be doing:

Serve as the primary point of coordination between CISA Account team, Civilian Sales team,Professional Services, Product Management, and ECS Federal

Cohesive alignment directly with the supporting CISA Account Team (AE, SA and CA)

Working with CISA CA/SA to coordinate resources for the Cloud and availability to bring on new tenants

Lead and track onboarding activities for new SIEMaaS customers, ensuring a smooth and timely transition

Develop and manage project plans, timelines, and milestones for customer onboarding and ongoing program initiatives

Facilitate regular status updates with ECS, Internal/External stakeholder meetings, Product teams and executive-level communications

Identify risks, dependencies, and blockers; proactively drive resolution to maintain momentum via escalations process

Ensure alignment on customer requirements, scope, and success criteria across all teams

Support continuous improvement of onboarding processes and program delivery

Elastic central point of contact for all sales related activity - AE’s working with Agency’s coordinate efforts and provide transparency to CISA Account team on ongoing efforts.

What you bring:

Experience leading cross‑functional projects in a SaaS, security, or managed services environment

Strong understanding of customer onboarding and delivery processes

Excellent communication and stakeholder management skills

Ability to coordinate effectively with internal teams and external contractors

Organized, proactive, and comfortable managing multiple priorities and demands

Success in This Role Looks Like

On-time, successful onboarding of SIEMaaS customers

Clear, regular, and transparent communication across all stakeholders

Strong collaboration between CISA Account team, Civilian Sales teams, Product, and ECS Federal

High customer satisfaction and measurable program success

Mission driven success

Strong Internal/External Communications Skillset

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

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