Field Service Engineering Tech

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Pharmacy Automation Solutions | Pyxis
Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross-functional teams within our Global Customer Service organization to understand and be sensitive to our customers and business needs from end to end.
At BD, our values are simple….

• We thrive on innovation and demand quality
• We help each other be great

With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. Our quality policy is straightforward….”This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which complies with regulatory requirements." The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory. Company vehicle provided. Overnight travel is possible based on needs of the business. Up to 25% overnight travel is required. The BD Pyxis Field Service Engineer provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships
Responsibilities of a Field Service Engineer
Technical Support & Troubleshooting
Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Support government accounts requiring eligibility for a CAC (Common Access Card).
Field Services & Preventive Maintenance
Execute preventive maintenance programs to ensure system reliability and uptime.
Perform installations, in-servicing, repairs, calibrations, and general technical support.
Maintain accurate inventory of spare parts in accordance with company policy.
Properly maintain company-issued assets including vehicle, tools, and equipment.
Customer Communication & Relationship Management
Build positive customer relationships through professional communication and timely support.
Document service activities, expenses, and time logs accurately using approved tools.
Partner with Sales and Implementation teams to support deployments and customer experience.
Compliance, Documentation & Quality
Follow service procedures including complaint handling and Medical Device Reporting.
Ensure all service documentation meets regulatory and corporate requirements.
Uphold company safety policies, quality expectations, and operational standards.
Training & Professional Development
Participate in ongoing training to expand technical knowledge of BD product lines.
Attend manager-approved seminars, training sessions, and development programs.
Work independently and collaboratively to meet service goals and commitments.
Support leadership with escalations, advanced troubleshooting, and case resolution.
Contribute to preventive service culture through shared insights and proactive support.
High school diploma, GED, or similar required.

1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.

• Excellent communication, customer service, and documentation abilities.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and obtaining required identification credentials or security badges.
• Ability to work independently, handle multiple priorities, and travel as required.
• Remote and on-site technical support for automated dispensing systems.
• Diagnosis and repair of hardware/software components.
• Preventive maintenance, installations, repairs, and calibrations.
• Inventory management and adherence to company policy.
• Professional customer communication and relationship development.
• Accurate service documentation including expenses and time tracking.
• Compliance with MDR and service procedures.
• Independent and team-based work performance.

Associate degree in a related field or 3+ years of Field Service or Technical Support experience.

• 24×7 on-call service experience preferred.
• Medical or electromechanical device repair experience required.
• Mechanical aptitude with ability to disassemble/reassemble complex systems.
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Daily car travel required, with occasional air travel and overnight stays.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
#We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit .
We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You ."
Our salary or hourly rate ranges reward associates fairly and competitively. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
28.20 - $45.10 USD Hourly