HR Generalist - Nightshift

Pita Way is a fast-growing restaurant organization with approximately 55 restaurant locations and an expanding portfolio that includes two additional restaurant concepts. As we continue to grow, we are building an HR team capable of supporting our employees, managers, field leadership, and rapidly expanding operations.
This is an on-site corporate position that will report directly to and work closely with our Human Resources Director.
Employee Relations & Manager Support

Serve as a primary HR resource for restaurant managers, field leaders, and employees regarding day-to-day HR questions and concerns.
Respond to employee complaints, workplace concerns, conflicts, policy questions, and other employee relations matters.
Partner with the HR Director on sensitive, complex, or high-risk employee relations matters.
Help managers address attendance, conduct, performance, communication, and workplace behavior concerns appropriately and consistently.
Coach restaurant managers and field leaders on proper documentation and employee relations practices.
Help ensure corrective actions are supported by appropriate documentation and consistent application of company policy.
Review disciplinary documentation and assist management with written warnings, performance improvement plans, and other corrective actions.
Recruiting, Hiring & Onboarding
Support recruiting efforts across restaurant locations and corporate/support positions as needed.
Assist managers with job postings, candidate screening, interview coordination, and hiring processes.
Ensure managers follow consistent and legally appropriate interviewing and hiring practices.
Prepare or coordinate offer letters and new-hire documentation.
Oversee completion of required onboarding documents.
Monitor I-9 and employment eligibility documentation and help maintain accurate records.
Help ensure new employees receive appropriate company policies, required documents, and onboarding information.
Work with operations leadership to continuously improve the hiring and onboarding experience.
Payroll Support
Assist with payroll processing as needed, including potentially supporting or completing payroll once or twice per week depending on business needs.
Review employee timecards for accuracy and help resolve missed punches, incorrect hours, PTO, sick time, and other timekeeping issues before payroll is processed.
Ensure new hires, terminations, pay-rate changes, promotions, transfers, bonuses, and other employee updates are accurately reflected in the payroll and HR systems.
Help employees and managers resolve payroll-related questions or discrepancies.
Help ensure payroll practices remain compliant with applicable federal, state, and local wage-and-hour requirements.
Help ensure company practices comply with applicable federal, state, and local employment laws.
Maintain awareness of changing employment regulations in the states and communities where the company operates.
Support compliance relating to wage and hour requirements, overtime, minor employment requirements, paid sick leave, FMLA and other protected leave, ADA accommodations, equal employment opportunity, harassment and discrimination prevention, employment eligibility and I-9 requirements, record retention, and required workplace postings.
Assist the HR Director in reviewing and updating company policies when regulations change.
Help monitor consistency between company policy and actual practices at restaurant locations.
Escalate potential compliance risks to the HR Director promptly.
Performance Management & Corrective Action
Support managers through employee performance and conduct issues.
Help managers create clear and appropriate written documentation.
Maintain records relating to coaching, warnings, disciplinary actions, and performance improvement plans.
Track significant employee relations and disciplinary matters so patterns can be identified.
Help ensure managers understand when HR involvement is required before employment decisions are made.
Support administration of FMLA, ADA accommodations, and other applicable leave requirements in partnership with the HR Director and applicable vendors.
Maintain appropriate confidentiality relating to medical or other protected employee information.
Help employees navigate HR processes and direct complex benefits matters to the appropriate resource.
HRIS, Employee Records & Documentation
Maintain accurate employee information within the company's HRIS and other HR systems.
Maintain organized and confidential electronic and physical employee records.
Ensure employment status changes, promotions, transfers, compensation changes, and terminations are properly documented.
Help improve HR workflows and reduce unnecessary manual processes.
Prepare reports and HR data as requested by the HR Director.
Help track HR metrics such as turnover, hiring activity, employee relations cases, attendance trends, and other workforce information.
Multi-Unit Restaurant Support
Building strong working relationships with restaurant Team Leaders, managers, field leaders, and other operations leadership.
Helping ensure HR policies are applied consistently from location to location.
Supporting employees working different schedules, including nights and weekends when necessary.
Managing a high volume of employee questions and issues while appropriately prioritizing urgent matters.
Understanding the unique HR challenges associated with hourly restaurant employees.
Helping managers improve employee retention and workplace culture.
Assisting with hiring and onboarding processes during periods of rapid growth.
Identifying locations or managers that may require additional HR coaching or support.
Training & Leadership Development
Assist the HR Director with HR-related manager training.
Help educate managers on hiring, interviewing, documentation, employee relations, harassment prevention, performance management, and termination procedures.
Reinforce company policies and expectations with restaurant leadership.
Help develop HR resources, guides, forms, and training materials for managers.
Identify opportunities where additional manager training could prevent recurring employee issues.
This individual should be comfortable having difficult conversations, investigating sensitive situations, coaching managers, and making sound recommendations without becoming overwhelmed by the fast pace of restaurant operations.
Bachelor's degree in Human Resources, Business Administration, Management, or a related field preferred; Experience handling employee relations matters and workplace investigations.

• Experience supporting managers with disciplinary and performance issues.
• Experience with recruiting, hiring, onboarding, and employee documentation.
• Ability to handle confidential and sensitive information appropriately.
• Proficiency with HRIS platforms, Microsoft Office, Google Workspace, or similar business systems.
• Ability to work on-site at our Waterford, Michigan headquarters.

HR experience supporting a multi-unit restaurant, hospitality, retail, franchise, or other high-volume hourly workforce .
Experience working with a workforce containing a significant number of hourly employees.
Experience with HRIS implementation, maintenance, or auditing.
Comfortable coaching managers
Able to distinguish between an urgent HR issue and a routine matter
A successful HR Generalist at Pita Way will help create an HR department that restaurant managers and employees can rely on.
Investigations and disciplinary matters are properly documented.
Hiring and onboarding processes operate smoothly.
Locations consistently follow HR policies and procedures.
The HR Director has a dependable partner who can independently manage day-to-day HR operations.
You will work directly with our HR Director and operations leadership and have an opportunity to help build and improve the HR systems, processes, training, and culture that will support the company's next stage of growth.
Bachelor's degree in Human Resources, Business Administration, Management, or a related field preferred; Experience handling employee relations matters and workplace investigations.

• Ability to work on-site at our Waterford, Michigan headquarters.
• Pita Way is a fast-growing restaurant company built around fresh food, strong teams, and a commitment to creating a great experience for both our guests and our employees.

As we continue expanding, we are focused on building the systems, leadership, and support teams needed to grow the right way.
At Pita Way, our support team works closely with restaurant leadership to help our locations operate successfully, develop strong teams, and maintain consistency as the company grows.
Our continued expansion creates opportunities for team members to grow with the organization, take on meaningful responsibility, and play a direct role in helping shape the future of the company.