Weekend Retail Receptionist

SVS Vision Receptionist
Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Receptionists have supplemental earning potential. Receptionists could also enjoy free designer glasses every year along with incredible discounts.
SVS Vision Receptionists will be responsible for creating a positive first impression that the patient receives when they walk into our stores. Optical receptionists work as part of a team of eye care professionals including optometrists. The receptionists' main priorities are to assist clients either over the phone or in person, while getting the opportunity to build relationships with patients. Receptionists need to have a basic understanding of the different types of optical aids available, and their duties usually include (but are not limited to):
Provide support to the optical store team. Greet patients as they enter the store, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient's vision.
Customer Service
Greet patients and customers
Answer the telephone in a professional manner
Process transactions in the optical billing and point of sale systems
Process medical billing information, including uploading all supporting documents to EHR, including IDs, Insurance cards, Insurance Plan sheets, and charts
Organize and file patient and customer records
High School Diploma or equivalent
Previous experience in an office is preferred
Basic computer skills
Able to handle multiple customer interactions/phone calls at a time
Able to read and write at a high school graduate level
Able to operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.)
Able to operate a cash register, various optical equipment and tools
Ability to adapt to changing policies and duties required for the business
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Ability to travel between offices as needed to support patient care
Able to travel independently to support Company objectives and personal development
Paid vacation and personal time off, paid holidays
Available anniversary bonus
Monthly bonus
Affordable medical and dental benefits
Life and disability insurance
Rewards and recognition for outstanding performance
Professional training