Head of Implementation and Services

Director of Professional Services

Harris School Solutions - Remote

The Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.

What Your Impact Will Be

Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.

Regular monitoring & measuring of the priorities, providing coaching and guidance to team members

Collaborate with various levels of team members to maximize the effectiveness of the business as a whole

Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.

Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.

Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.

Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.

Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.

Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.

Present financial, project, and customer satisfaction related presentations to senior management.

What We Are Looking For

Direct leadership and experience in the delivery of professional services

Experience in delivering multiple product solutions and managing a diverse team of professionals

8+ years of management experience

Experience managing groups of 10 people or more; experience developing and promoting managers and leaders

Demonstrated experience in managing distributed, remote teams

Experience with remote delivery models and the delivery of cloud solutions

What Would Make You Stand Out

Experience in implementing ERP/ Financial solutions in the public sector

K12 financial or human capital experience

Salary Expectations

$95,000-$110,000k

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